Troubleshooting FAQs

Troubleshooting FAQs

Here at Technology Locker, we thoroughly install windows and drivers and test all our products to make sure everything is perfect for our customers when they receive it.

But here and there you might hit some problems which we are happy to help out with. Things to try first to help you fix or narrow down the source of the problem before contacting our support staff.

• Make sure monitor, desktop and peripherals are turned on.
• All cables are connected and fully settled in its ports. Any cables which are not please firmly push them into its port. Also, try different cables if available.
• Close all open programs and file and do a reboot of the system. If error continue, please do a “cold reboot” by shutting down the system and remove the power cable. Hold the power button to remove any residual power left in the system. Then leave the system for 5 minutes and try again.
• If keyboard and mouse is not working, try using a set of peripherals that working or try different ports on the system.

Failed to boot or start

Desktop PC: Reseat RAM modules and try booting PC again.

Laptop: With AC adapter plugged in, perform a Power Cycle by holding power button for 30 seconds, then release and try powering laptop on again.

Power on by itself

Select Start> Type and select “Power Plan”> Select Change Advanced Power Setting> Scroll to “Sleep” and expand menu> Expand Allow Wake Timers> Disable both Plugged in and On Battery.

Enter System BIOS > Select Power Management settings> Ensure the following are disabled:

Wake on LAN, Power on after Power Failure, Wake on Ring, Auto on Time.

Windows Issues

1. Common Windows Activation Issue:

You have a digital license for Windows 10 or 11 Pro or Home, but you received a message that it hasn’t been not activated. Select Start> Settings> Update & Security> Activation> Select Troubleshooting. Windows should automatically resolve the issue.

You have a product license key with 25-character under the battery of the laptops or on the case of desktops and it hasn’t been activated. Solution: Select Start> Settings> System> Activation> Change windows product key and type the 25-character product keys you found.

2. Get help with Windows activation errors: https://support.microsoft.com/en-us/windows/get-help-with-windows-activation-errors-09d8fb64-6768-4815-0c30-159fa7d89d85
3. You recently made a significant hardware change. Get help with reactivating Window: shttps://support.microsoft.com/en-us/windows/reactivating-windows-after-a-hardware-change-2c0e962a-f04c-145b-6ead-fb3fc72b6665

Battery Issues

1. Battery is not charging to 100%

Enter system BIOS > Power Management Options > Battery Health manager> Disable charging limit/desktop mode.

2. Battery not charging issue:
3. Start by plugging in to see if the LED light shows power going to the laptop
4. Generate a Battery Report to check how healthy is your battery
5. Run the troubleshooter: Start> Setting> Update & security> Troubleshoot and Click Power.
6. Test with Another Charger
7. Remove all external Devices
8. Check your connectors for dirt or damage
9. Uninstall and reinstall Microsoft ACPI battery Driver updates and Check for BIOS and Chipset Driver Updates
10. Press and Release Power Button Reset by holding down the power button for 15 to 30 seconds, plug in the AC adapter and then start the laptop.
11. Battery Draining too Fast: Contact us to fix the issue.

Keyboard issues

1. Problem: Keyboard keys not working or showing different symbols

For example: The ‘@’ symbol won’t appear when pressing the Shift + 2 together

When selecting keyboard layout during windows setup, selecting different layout may cause certain symbols not to work. If selected UK or any other language, you need to change it to ENGLISH (US).

Solution: To resolve the issue, simply type (“edit language and keyboard options”) in the windows bar and change (Windows display language) to English United State or English Australia to change the keyboard layout.

Trackpad Issues

Ensure that Touchpad is enabled:

Select Start> type Touchpad Setting> Ensure Touchpad is “On”

HP laptops: Double tap LED indicator button located on top left-hand side of the Touchpad

USB Docking Station Issues

Make sure your device must support DP 1.4 over USB-C.

Ensure the following have been updated:

• Latest version of BIOS installed on device
• Latest version of audio, graphics and LAN drivers installed on device
• Docking station’s firmware updated
• All windows updates, including optional updates installed.

Internet Connection Issues

Laptop: Ensure Wi-Fi’s IP & DNS assignment settings are set to DHCP (Automatic).

Desktop: Connect Ethernet cable from Router to PC. If using Wi-Fi, ensure Wi-Fi adapter connect to PC.

Ensure your Wi-Fi router is currently connected to the internet.

Wi-Fi Connection Issues

1. No Internet Connection on windows

You can fix the issue by checking if Wi-Fi button is switched off on the laptop or if airplane mode is turned on. Make sure Wi-Fi is turned on. Select “No internet connection” icon on the right side of the taskbar.

2. Fix Wi-Fi Connection issues in Windows: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c#:~:text=Select%20the%20Start%20button%20%3E%20Settings%20%3E%20Network%20%26%20Internet%20%3E%20Status.&text=Under%20Change%20your%20network%20settings,if%20that%20fixes%20the%20problem.