Warranty & Returns Policy

Note: Technology Locker will only repair or replace products or parts of a product that proves defective under normal use. Customer will need to provide us photos of the condition or fault of the item before proceeding to a return.  International Buyers are responsible for shipping cost on return shipment in any cases.

Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Limited Warranty applies to only physical goods, purchased from Technology Locker. During the warranty period, Technology Locker will repair or replace products or parts of a product that proves defective under normal use. Customer will need to provide us photos of the condition or fault of the item before proceeding to a return.  If you believe the product, you have purchased is a warranty claim, please contact our Customer Service team for a Return Authorization.

What does the warranty cover?

This Limited 3-month Warranty covers:

• Any defect in material or quality under normal use during the warranty period.
• Hardware failures such as; motherboard, hard drive, power supply, screens, Keyboards, touchpad, touchscreens, or any physical component failure under regular usage.
• A maximum of 30-day warranty applies to batteries, as they are classed as consumables.
• The original installation of the Operating System. (macOS, Windows, Android)

What does this warranty not cover?

This Limited Warranty does not cover any problem caused by:

• Product is not in resalable condition;
• Missing accessories or parts;
• Opened/used software;
• Items apply to NO RETURN or NO REFUND policy;
• Batteries outside 30-days warranty period;
• Conditions, malfunctions, or damage resulting from defects due to lack of knowledge or compatibility issue. It is buyer’s responsibility to ensure the computer system is properly set up and the item purchased is compatible for use with their existing hardware and systems;
• Any Accidental damage, such as dropping or liquid damage;
• Damage resulting from use of non-standard accessories;
• Defects and malfunctions resulting from viruses and operating system errors. It is buyer’s responsibility to ensure antivirus software is maintained and updated to prevent software corruption.
• Third-party software or applications installed after receiving the product for the first time.
• Any defects or damage which have been caused by abnormal use and handling, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, and improper installation, including damage caused by electrical fluctuations or any other acts which are not the fault of Technology Locker.
• Items damaged in transit on return.

What will we do to resolve return cases?

Technology Locker will repair or replace the product at no charge; using new or refurbished parts. The product will be replaced with the same or equivalent model or other agreed item within a reasonable time (1-2) weeks at our discretion. However, in some circumstances, an indicative repair time may vary due to reasons such as part availability and incorrect fault description. Refund for the amount paid for the item will not be provided after 30 days of the order purchase date indicated on your invoice.

How long does the coverage last?

• The warranty period for physical good purchased from Technology Locker will be mentioned in the invoice you received in the purchase of your product. It will start from the date you received the products or a signature provided as proof of delivery.
• In the event of a product replacement or repair, the remaining warranty of the original product will still be active until the end of the warranty period. No warranty extension will be applied.

What do you need to do to claim this warranty?

• To obtain warranty service, you must first contact us by providing photos of the condition or fault of the item to determine the problem.
• Once the product assessment is completed, we will inform you whether your warranty claim or return is accepted.
• If you have any queries regarding warranty and returns, please feel free to contact us using our online contact support form.

Returns Policy

All returns must be pre-arranged. You may return most items within 30-days of delivery for a full refund or exchange. Contact and approval are required before a return can be authorised. If you believe the product, you have purchased is a warranty claim, please contact us our support team via email: support@technologylocker.com.au or Contact Support Form. After our resolution manager approve the return, you will receive the return shipment label with a return authorisation number (RMA#) to return the item to us. This will include return instructions. Make sure the items are in their original condition. All refunds are for the product cost only, the original shipping cost is not refunded.

The replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data for assessment. We will not be responsible for any data loss.

For all warranty returns, the customer must provide the original Sales Invoice provided at the time of purchase. Please contact us so we can advise you on the return process and RMA number. Please note that return without an RMA number will not be accepted.

Shipping & Local Pick-up

Shipping

Dispatch Time

Most of the items are shipped within 1-2 business days of payment. Large items need to be shipped on pallets may take 2-3 days to dispatch after receiving payment.

Australia Delivery

We ship all our items with Australia Post or TNT Express courier within Australia.

Shipping normally takes 2-3 working days for Sydney Metro addresses and 2-6 business days for outer Sydney Metro, Regional and Interstate Addresses.

International Delivery

We use TNT to ship equipment overseas. Please note we are not responsible for import duties and taxes. Import duties and taxes are buyer’s responsibility. For exact shipping cost, please contact us for quote before making purchase.

Note: Exclude postage location list: Middle East, Brazil, Afghanistan, India, Russian Federation, Africa and N. and S. America

Combined Shipping

We offer discount on purchases of multiple items by combining postage. The discount is provided for both Australia and international shipping.

Note: Technology Locker does not take any responsibility for any delays in shipping. We normally provide shipping tracking numbers to customers so that you need to contact the corresponding courier to track your shipments.

Delays may occur around Christmas, Easter and public holidays.

Local Pick-up

We do not do walk-in sales. You will need to purchase the item through our webstore.

The order pickup is available by appointment only. After an order is placed online (select "Pick Up" during checkout), please contact us sales@technologylocker.com.au to arrange collection.

Please wait for email confirmation that the order is ready for collection before coming in..

Please note that you must present a current Australian Drivers License when collecting your purchase. These credentials will be sighted and verified by an Technology Locker staff member. Please note that due to security concerns, we do not allow couriers to pick up orders on behalf of our customers.

What are my payment method / choices?

• Bank Transfer - 0% transaction fee
• Credit Cards - 0% transaction fee for VISA, MasterCard, AMEX 
• PayPal - 0% transaction fee
• Apple Pay - 0% transaction fee
• Google Pay - 0% transaction fee

Bank Transfer
In order to pay for your order by bank transfer, you must first complete the checkout process as normal. Upon completion you will be issued with an invoice for your order which will be processed once your payment clears. From here you may log onto your internet banking and make a payment for the order amount to the bank account listed below. Alternatively, you may visit your local branch, fill out a Deposit Slip with the correct details using the information below and process this transfer with the bank teller in person.

Please add your invoice number and name in the description area when placing your deposit. If you do not have the relevant details on hand, or are unable to add the description, please email a copy of your deposit receipt as soon as possible. Please note that your order will not be processed until the funds have successfully deposited into our bank account and the payment has been confirmed as received by our accounts department. This process takes 1 - 5 business days.

Credit Card
Technology Locker accepts all major credit cards - Visa, Master Card, American Express and Debit Cards. 

 Please note: Technology Locker reports all attempted credit card fraud immediately to ACSC - Australian Cybersecurity Centre (www.cyber.gov.au) and your local Police.

PayPal
PayPal accepts all major credit cards, debit cards and bank transfers. All you need to do is "Register" a free account and purchase using your email address! For more information about PayPal please visit www.paypal.com. Below is a example diagram of how Paypal works with Technologylocker.

Please check your Paypal default address selection when you checkout as Paypal will force your default address through and override any delivery address you enter in our checkout.

We will not be able to change your delivery address once you have submitted your order with payment.

Troubleshooting FAQs

Here at Technology Locker, we thoroughly install windows and drivers and test all our products to make sure everything is perfect for our customers when they receive it.

But here and there you might hit some problems which we are happy to help out with. Things to try first to help you fix or narrow down the source of the problem before contacting our support staff.

• Make sure monitor, desktop and peripherals are turned on.
• All cables are connected and fully settled in its ports. Any cables which are not please firmly push them into its port. Also, try different cables if available.
• Close all open programs and file and do a reboot of the system. If error continue, please do a “cold reboot” by shutting down the system and remove the power cable. Hold the power button to remove any residual power left in the system. Then leave the system for 5 minutes and try again.
• If keyboard and mouse is not working, try using a set of peripherals that working or try different ports on the system.

Failed to boot or start

Desktop PC: Reseat RAM modules and try booting PC again.

Laptop: With AC adapter plugged in, perform a Power Cycle by holding power button for 30 seconds, then release and try powering laptop on again.

Power on by itself

Select Start> Type and select “Power Plan”> Select Change Advanced Power Setting> Scroll to “Sleep” and expand menu> Expand Allow Wake Timers> Disable both Plugged in and On Battery.

Enter System BIOS > Select Power Management settings> Ensure the following are disabled:

Wake on LAN, Power on after Power Failure, Wake on Ring, Auto on Time.

Windows Issues

1. Common Windows Activation Issue:

You have a digital license for Windows 10 or 11 Pro or Home, but you received a message that it hasn’t been not activated. Select Start> Settings> Update & Security> Activation> Select Troubleshooting. Windows should automatically resolve the issue.

You have a product license key with 25-character under the battery of the laptops or on the case of desktops and it hasn’t been activated. Solution: Select Start> Settings> System> Activation> Change windows product key and type the 25-character product keys you found.

2. Get help with Windows activation errors: https://support.microsoft.com/en-us/windows/get-help-with-windows-activation-errors-09d8fb64-6768-4815-0c30-159fa7d89d85
3. You recently made a significant hardware change. Get help with reactivating Window: shttps://support.microsoft.com/en-us/windows/reactivating-windows-after-a-hardware-change-2c0e962a-f04c-145b-6ead-fb3fc72b6665

Battery Issues

1. Battery is not charging to 100%

Enter system BIOS > Power Management Options > Battery Health manager> Disable charging limit/desktop mode.

2. Battery not charging issue:
3. Start by plugging in to see if the LED light shows power going to the laptop
4. Generate a Battery Report to check how healthy is your battery
5. Run the troubleshooter: Start> Setting> Update & security> Troubleshoot and Click Power.
6. Test with Another Charger
7. Remove all external Devices
8. Check your connectors for dirt or damage
9. Uninstall and reinstall Microsoft ACPI battery Driver updates and Check for BIOS and Chipset Driver Updates
10. Press and Release Power Button Reset by holding down the power button for 15 to 30 seconds, plug in the AC adapter and then start the laptop.
11. Battery Draining too Fast: Contact us to fix the issue.

Keyboard issues

1. Problem: Keyboard keys not working or showing different symbols

For example: The ‘@’ symbol won’t appear when pressing the Shift + 2 together

When selecting keyboard layout during windows setup, selecting different layout may cause certain symbols not to work. If selected UK or any other language, you need to change it to ENGLISH (US).

Solution: To resolve the issue, simply type (“edit language and keyboard options”) in the windows bar and change (Windows display language) to English United State or English Australia to change the keyboard layout.

Trackpad Issues

Ensure that Touchpad is enabled:

Select Start> type Touchpad Setting> Ensure Touchpad is “On”

HP laptops: Double tap LED indicator button located on top left-hand side of the Touchpad

USB Docking Station Issues

Make sure your device must support DP 1.4 over USB-C.

Ensure the following have been updated:

• Latest version of BIOS installed on device
• Latest version of audio, graphics and LAN drivers installed on device
• Docking station’s firmware updated
• All windows updates, including optional updates installed.

Internet Connection Issues

Laptop: Ensure Wi-Fi’s IP & DNS assignment settings are set to DHCP (Automatic).

Desktop: Connect Ethernet cable from Router to PC. If using Wi-Fi, ensure Wi-Fi adapter connect to PC.

Ensure your Wi-Fi router is currently connected to the internet.

Wi-Fi Connection Issues

1. No Internet Connection on windows

You can fix the issue by checking if Wi-Fi button is switched off on the laptop or if airplane mode is turned on. Make sure Wi-Fi is turned on. Select “No internet connection” icon on the right side of the taskbar.

2. Fix Wi-Fi Connection issues in Windows: https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c#:~:text=Select%20the%20Start%20button%20%3E%20Settings%20%3E%20Network%20%26%20Internet%20%3E%20Status.&text=Under%20Change%20your%20network%20settings,if%20that%20fixes%20the%20problem.

General Order FAQs

Do you customize desktop computers configurations?
Yes, there is a dynamic product upgrade options on each desktop computer listing. There are options for memory upgrade, monitor bundle, graphic card, software essentials, windows USB re-installer for recovery, accessories add-ons. You can add those upgrades and add-ons directly to the cart by choosing your options.

Do you build to order or customized server configurations?
Yes, we do. If you are in need of a specific server configuration, we can quote you on the server and list a custom eBay listing for you. Customized options like number of hard drives, memory, CPU, power supply, network cards, and RAID controllers are available. Please contact to our sales team at sales@technologylocker.com.au.

What warranty do you offer?
We offer a 3-month warranty on all our products listed. Sometimes, an item will have manufacturer's warranty still applicable in which case the item description will state this.

Do you offer warranty or returns for Untested or Sold As-Is or for Part Only items?
No. We do not offer any warranty or returns for these items, please read the item description carefully and make sure you want to purchase as there will be no exceptions.

Do you offer combined shipping?
Yes, combine shipping is automatically calculated for most equipment when you purchase multiple items.

What Do I do if I have issues with my item?
Please go to Troubleshooting FAQs page and read the solutions to fix the common issues before contacting our support team. Contact our support team at support@technologylocker.com.au for your warranty claim by providing photos of the item condition and fault to determine the problem. We will try our best to resolve the issues online first in a reasonable time. 

What do I need to do to claim this warranty?

To obtain warranty service, you must first contact us by providing photos of the condition or fault of the item to determine the problem. Once the product assessment is completed, we will inform you whether your warranty claim or return is accepted. If you have any queries regarding warranty and returns, please feel free to contact us using our online contact support form.

Can I visit your premises to inspect and purchase an item?
No, we do not do walk-in sales. You will need to buy the item through our website. We test and inspect the item two times to make sure everything is perfect for our customers when they receive it.

How can I return a purchased item?
Please contact us first through our support team via contact support form to make sure your return is approved before returning the item to us. After our resolution manager approve the return, you will receive the return shipment label with a return authorisation number (RMA#). This will include return instructions. Please note that return without an RMA number will not be accepted.